1. Information We Collect
We may collect personal information you provide directly, including your name, email address, billing details, and support communications. We may also collect technical usage data such as browser type, IP address, and pages visited.
2. How We Use Information
We use collected information to:
- Process purchases and deliver digital products.
- Provide customer support and respond to inquiries.
- Improve website performance, content, and user experience.
- Send transactional emails related to your orders and account.
3. Payment Information
Payments are processed through third-party providers. We do not store full payment card numbers on our servers. Billing descriptors may appear as OffGridWaterGuides.com on statements.
4. Cookies and Tracking
We may use cookies or similar technologies to remember preferences, measure traffic, and improve site functionality. You can control cookies through your browser settings.
5. Data Sharing
We do not sell personal information. We may share limited data with service providers who help operate our business (hosting, payments, analytics, and email delivery), only as needed to provide services.
6. Data Retention
We retain data only as long as needed for legitimate business, legal, tax, or support purposes, then securely delete or anonymize records when practical.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online system can be guaranteed 100% secure.
8. Your Choices
You may request access, correction, or deletion of your personal data where applicable by contacting us. You may also opt out of non-essential email communications at any time.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.
10. Contact
If you have privacy questions, contact support@offgridwaterguides.com or call (855) 200-3479.